Shipping and Returns

Read more about The Pearl Girls Shipping and Returns…

Packaging and Shipping

The Pearl Girls jewelry is packaged in a complementary organza pouch and includes a Certificate of Authenticity. All pieces over $45 will we packaged in a jewelry box. Since we custom create your jewelry for you, please allow up to a week to ship your jewelry although, truthfully, we usually ship within a day or two. We ship during business hours Tuesday through Friday.The jewelry is mailed by First Class Mail which costs $5 per shipment and arrives in 2 to 4 business days. During the month of December, all jewelry orders ship for free! Reknots and repairs ship for $5.

Express Mail items will arrive in 1-2 business day and cost $25 per shipment. Please know we cannot guarantee shipping times. Once your order leaves our hands, it is entirely up to the USPS to ensure the package arrives on time. If you need your jewelry fast, we encourage you to order as soon as possible.

International shipments will be shipped through the U.S. Post Office. Due to occasional delays at the border, we will be unable to determine an exact shipping time although most packages arrive between 5 to 10 business days.

Please know that The Pearl Girls is run by women and most of us have children or other loved ones we care for so we are not always available during holidays. We will try our best to get back to you as soon as possible!

2018 Holiday Schedule

You may order through 12PM (noon) Thursday, December 20th for delivery by December 25th. This is by recommendation of our primary shipper, the United States Postal Service. However, we cannot be responsible for any shipping times! We encourage you to order as soon as possible as we have seen a significant slowing of shipping times this year.

If you order past the 20th, feel free to select overnight or 2 day shipping.

Our shipping department will be open through 2PM on December 24th.

A quick note abut The Pearl Girls shipping and returns, especially during the holidays! The Pearl Girls offices are open Tuesday through Friday, 10AM to 6PM and Saturday 10AM – 4PM. We will be open December 23rd and December 24th from 10AM to 2PM and we will be shipping packages through December 24th at 2PM.

Our offices will be closed for December 25-January 2. Feel free to place an order during this time but know there will be a delay until our shipping department opens.

Once we reopen on January 3rd, we will return to our regular business hours which are Tuesday through Friday 10AM – 4PM and Saturdays 10AM – 2PM.

Guarantee

The Pearl Girls offer a guarantee on the workmanship of our jewelry. If there are defects in the jewelry beyond normal wear and tear, simply return the items along with your receipt of purchase for a free repair or replacement. To read more about Our Guarantee, click here.

Returns

The Pearl Girls Shipping and Returns. All jewelry pieces (except special orders) are returnable for a full refund or exchange up to 30 days after the original date of purchase. Refunds are not given for shipping charges. All returns can be mailed via USPS, FedEx or UPS  to:
 The Pearl Girls
548 Hawthorne Ave
Athens, GA 30606

 

After the 30 day period, The Pearl Girls jewelry is not returnable.

Special Orders

Please also understand that custom creations and special orders require prepayment are not returnable!

At times we will deeply discount items or have retirement sales (where we retire a certain design). Any jewelry bought during these sales are considered Final Sale.

Pearl Trips

Any deposits made on our Pearl Adventures are not refundable. These trips are considered final sale and cannot be refunded, retuned or canceled.

Coupon Codes

Coupon codes do not apply to our Pearl Classes, Pearl Trips or Reknot and Restringing Service.

Repairing The Pearl Girls Jewelry

On down the road, if you have any issues with your jewelry, we will be happy to help you repair any jewelry purchased from The Pearl Girls at minimal cost. So, if you damage one of your pieces, please contact us to let us know if we can help you re-knot or fix a piece. Our knotting service is $3 per inch. We will restring (without knots) a piece for $1.50 per inch. Small pearls and heavy pearls cost more, we can quote you!

To repair a chain usually costs around $10-$20 in silver, more in gold. We can offer you our full list of prices, if you have any jewelry that you need work on. We are happy to help!

The Pearl Girls will not replace lost or stolen jewelry pieces.

Reknot and Pearl Repair

We will also repair jewelry you have not purchased from The Pearl Girls! Order a Jewelry Return Pack here.

Pearl Classes

We occasionally offer pearl classes. Please know these classes are nonrefundable. If you need to cancel you will not be refunded.

We want you to be happy! Please reach out to us for any of your pearl jewelry needs! Thanks for sharing our passion for pearls!