We offer a pearl guarantee because we put so much love and care into the creation of The Pearl Girls cultured and natural pearl jewelry, and we’re certain you’re going to love it as much as we do! And while we put our all into our pearl selections and jewelry creations, sometimes The Pearl Girls jewelry is not right for you. If that’s the case, we understand! We want you to be happy, so this is our guarantee to you:
30 Days to Return Your Jewelry
All jewelry pieces are returnable for a full refund or exchange up to 30 days after the original date of purchase. Refunds are not given for shipping charges. All returns can be mailed via USPS, FedEx or UPS to:
After the 30 day period, The Pearl Girls jewelry is not returnable.
We guarantee the work-womanship of The Pearl Girls cultured pearl jewelry. If something should go wrong and it is due to the craftsmanship of your piece, we will happily fix it for you! After one year, we will ask you to pay for any reknots or repairs for our knotted strands. And if you simply damaged your piece, we can fix, too! There will be a small fee to cover our labor charges.
We know that sometimes you want a necklace resized or a specific design in pearls. We LOVE creating custom designs! We do want you to know, though, that due to to extra work, extra materials and all of the care we put into custom orders, they are not returnable. We hope you understand!
Once or sometimes twice a year we do offer coupon codes in appreciation of our current customers. We are happy to honor these coupon codes but please know that these codes do not apply to custom orders, The Pearl Girls ® jewelry repair service or our Pearl Adventures trips. Thank you for understanding.
As many of you know by now, we love running contests, giveaways and sales when we launch our new designs each week. Please know we will never share your information or email addresses with anyone. Not already signed up? Get on that pronto by clicking here…